Terms of service
Terms of Service
These Terms of Service govern your use of our website and the purchase of products offered by Renova Serum.
By accessing this website or making a purchase, you agree to be bound by these terms. If you do not agree with any of them, please do not use our services.
1. General Information
This online store operates under the trade name Renova Serum.
If you have any questions about these terms, you can contact us at:
Email: info.renovaserum@gmail.com
2. Use of the Website
By using this website, you agree to do so lawfully and responsibly.
You may not use our services for fraudulent or illegal activities, or for activities that could harm the operation of the store, other users, or third parties.
We reserve the right to restrict or terminate access to our services if we detect misuse.
3. Products
We make every effort to display our products, images, descriptions, and features as accurately as possible.
However, minor variations in product color, appearance, presentation, or packaging may occur due to differences between screens, design updates, or changes made by the manufacturer.
We reserve the right to modify or discontinue products at any time.
4. Pricing
The prices displayed in our store are those in effect at the time of purchase.
We reserve the right to change prices, promotions, or discounts at any time without prior notice.
Price changes will not affect orders that have already been confirmed.
5. Orders
After placing an order, the customer will receive a confirmation using the contact information provided at checkout.
We reserve the right to cancel or reject an order in exceptional circumstances, including pricing errors, availability issues, suspected fraud, or errors in the information provided by the customer.
If Renova Serum cancels a paid order, the corresponding refund will be issued.
6. Payments
Payments must be made using one of the payment methods available at checkout.
The customer agrees to provide valid payment information and confirms that they are authorized to use the selected payment method.
Payment transactions may be handled by specialized third-party providers.
7. Shipping
Orders are typically processed within 24 to 48 hours.
Once an order has shipped, the estimated delivery time is 7 to 12 business days.
Delivery times are estimates and may be affected by delays beyond Renova Serum’s control.
For more detailed information, please review our Shipping Policy.
8. Delivery Address
The customer is responsible for providing a correct and complete delivery address.
Renova Serum is not responsible for delays or issues resulting from incorrect information provided at checkout.
If you notice an error, please contact us as soon as possible at info.renovaserum@gmail.com.
9. Returns and Refunds
Returns, cancellations, and refunds are subject to the conditions outlined in our Return and Refund Policy.
We reserve the right to request additional information when necessary to process a claim.
10. Service Availability
We do not guarantee that the website will be available without interruption or completely free of errors.
We may temporarily suspend all or part of the website to perform maintenance, updates, or improvements.
11. Intellectual Property
The content on this website, including text, photographs, designs, logos, graphics, and other materials, belongs to Renova Serum or is used with the appropriate permission.
Reproduction, distribution, or commercial use without prior authorization is prohibited.
12. Limitation of Liability
Renova Serum is not responsible for damages resulting from improper use of the products, failure to follow the instructions provided, or circumstances beyond our reasonable control.
Nothing in these terms limits any rights you have under applicable consumer protection laws.
13. Information About Our Products
The information provided on our website is general in nature and should not be considered professional medical advice.
Our products are not a substitute for a balanced diet, a healthy lifestyle, or advice from a healthcare professional.
If you are pregnant, breastfeeding, taking medication, have a medical condition, or have questions about consuming a product, consult a healthcare professional before using it.
14. Changes to These Terms
We may modify these Terms of Service as necessary to reflect changes to our services, products, or legal requirements.
The version published on this page will be the current version in effect.
15. Contact
If you have any questions about these Terms of Service, please contact us at:
Renova Serum
info.renovaserum@gmail.com